Expert Help When You Need It
Optional on-demand assistance from certified engineers. Get issues fixed quickly and safely, without hiring a full-time DevOps team.
Why InfraCaptain Assist?
Certified Engineers
Experienced DevOps professionals who understand complex infrastructure challenges
On-Demand Availability
Request help when you need it without maintaining a full-time hire
Explicit Approval Required
No actions are taken without your explicit approval. You stay in control.
Read-Only by Default
Experts get read-only access initially. Write access requires explicit grant.
Complete Audit Trail
Every action is logged and visible. Full transparency into what was done.
Fast Resolution
Get issues resolved quickly by experts who have seen similar problems before
How It Works
Simple, transparent process from request to resolution
Request Help
Click "Request Expert Help" from any alert or incident in your dashboard
Expert Reviews
A certified engineer reviews your issue, alerts, and timeline with read-only access
Recommendations
You receive a detailed analysis and proposed solution with clear action steps
Approve & Execute
Review the plan, approve specific actions, and the expert implements the fix
Verification
Confirm the issue is resolved and review the complete audit log of actions taken
Security & Control
You maintain complete control throughout the entire process
Access Control
- Read-only access by default
- Write access requires explicit grant
- Time-limited access sessions
- Revocable at any time
Full Transparency
- Complete audit log of all actions
- Real-time activity notifications
- Detailed post-incident reports
- Documentation of changes made
Common Use Cases
When expert assistance can save hours of troubleshooting
InfraCaptain Assist is Optional
Use InfraCaptain monitoring without expert help if you prefer to handle everything yourself. Assistance is only available when you request it, and always with your explicit approval.