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Privacy Policy

This Privacy Policy explains how InfraCaptain, (“we”, “us”, “our”) collects, uses, discloses, and protects personal and system data through our services (“Services”). By using InfraCaptain, you consent to the practices described here.

Last Updated: February 10, 2026

1. Information We Collect

A. Information You Provide

  • Name, email, company details
  • Billing information
  • Account preferences
  • Authentication credentials (via third-party login)

B. Automatically Collected Information

  • IP address
  • Device and browser data
  • Server and system metrics collected by our monitoring agent
  • Website uptime and performance data
  • Logs and telemetry required to provide monitoring services

C. Third-Party Authentication

  • Public profile information
  • Email address from the provider
  • Other consented authentication data

This information is used solely for account authentication and access management.

2. Usage of Your Information

  • Provide and maintain Services
  • Monitor server and system health
  • Deliver alerts and notifications
  • Process payments
  • Improve platform features
  • Respond to support requests
  • Analyze and improve performance and reliability

3. Read-Only Monitoring

  • We do not modify your infrastructure
  • We do not access, change, or delete any data on your servers
  • Our recommendations are advisory only
  • Any actions taken based on suggestions are solely your responsibility
  • InfraCaptain only collects monitoring-related data required to provide insights and alerts.

4. Third-Party Services

  • Authentication providers (LinkedIn, Google)
  • Payment processors
  • Analytics services
  • Email and notification providers
  • API/Webhook recipients you configure
  • AI service providers used for AI-based features

These providers process data only as necessary to deliver InfraCaptain features and services.

5. Cookies and Tracking

  • Maintain login sessions
  • Analyze usage patterns
  • Improve performance and user experience

You may disable cookies via your browser settings; however, some features may not function properly.

6. Data Security

  • Encrypted communication channels
  • Secure data storage
  • Access controls
  • Regular system monitoring

However, no online platform can guarantee complete security. In the event of a security incident affecting personal data, we will take appropriate steps to investigate and notify affected users as required by applicable law.

7. Data Retention, Access, and Deletion

We retain data only as long as necessary to provide InfraCaptain services.

Personal Data Requests

  • Deletion of their account
  • Deletion of associated personal data stored for account management purposes
  • Basic information about personal data we store

Requests can be sent to: support@infracaptain.com

Monitoring and Processed Data

  • Processed and aggregated system metrics and logs are technical service data, not personal data
  • Access to dashboards and exports is part of paid features
  • We are not obligated to provide raw logs or proprietary analytics
  • Availability depends on active subscription

Data Deletion Clarification

  • Users may request deletion of personal data at any time
  • Monitoring data may be deleted as per Terms & Conditions
  • InfraCaptain never deletes, modifies, or accesses any data stored on user servers

7A. Data Access for Suspended Accounts

  • Users retain the right to request deletion of personal data
  • Access to dashboards and monitoring data may remain restricted
  • We are not required to provide unpaid users with premium exports

8. Billing & Payments

Payments are processed by authorized third-party payment processors. InfraCaptain does not store full payment card data or sensitive financial information.

9. Free Plan & Trial Limitations

Free plans and trials are offered at our discretion and may be changed, limited, or discontinued at any time. There is no obligation to provide lifetime access to any free feature.

10. Paid Services

Paid subscriptions may include additional features and capabilities. We do not guarantee permanent availability of any specific feature and may modify features with appropriate notification.

11. AI-Based Features

  • AI features may utilize third-party AI service providers
  • AI processing is used only to analyze monitoring-related data
  • AI-generated outputs are advisory only
  • We may change underlying AI models or providers at any time

No personal data is intentionally processed by AI systems except where necessary to provide user-requested services.

12. No Warranties

  • No guarantee of uptime
  • No guarantee of completeness of monitoring
  • No guarantee of accuracy of suggestions
  • No warranty of specific results

13. Limitation of Liability

  • Business losses
  • Data loss
  • Service interruptions
  • Consequential damages

Your use of Services is at your own risk.

14. Children’s Privacy

InfraCaptain is not intended for use by individuals under 18 years of age.

15. Legal Compliance

We comply with applicable privacy laws. Users in jurisdictions with specific privacy rights may have additional rights.

16. International Data Transfers

Your information may be processed and stored in locations where InfraCaptain or its providers operate.

17. Changes to Policy

We may update this policy from time to time. Continued use constitutes acceptance.

18. Distinction Between Personal Data and Service Data

  • Personal Data = name, email, billing and account information
  • Service Data = system metrics, logs, alerts, analytics

Rights apply to personal data. Service data access depends on subscription.

19. Contact Us

Email: support@infracaptain.com

Website: https://infracaptain.com