Refund and Cancellation Policy

1. Nature of Service

• InfraCaptain is a digital subscription-based platform.
• All subscription payments are non-refundable due to the nature of digital services.

2. Refund Policy

• Payments once made are final.
• Partially used subscription periods are not refundable.
• Setup or onboarding fees (if any) are non-refundable.
• Refunds may be granted only at our sole discretion in exceptional circumstances.

3. Cancellation

• Users may cancel subscriptions anytime from the account dashboard.
• Service continues until the end of the current billing cycle.
• No further charges after cancellation.
• No partial refunds are provided.

4. Free Trials

• Free trials may be offered.
• Conversion from free trial to paid plan is non-refundable.

5. Failed Payments

• After 3 days of non-payment, paid features will be suspended.
• After 30 days of non-payment, monitoring data may be deleted as per Terms.

6. Taxes

Applicable taxes are non-refundable once invoiced.

7. Contact

Billing inquiries: billing@infracaptain.com

InfraCaptain services are provided by Coreway Solution.